What Verasol's messages mean

The messages Verasol shows when it refuses something or warns you, what each one means and what to do. Grouped by area, from access and dates to VAT, payments, Vera and the firm.

When Verasol refuses an action, it says why and, almost always, what to do instead. The refusals protect your books: a closed period, a filed VAT return or a reconciled bank statement stays exactly as it was reported. This page explains the messages you are most likely to meet. Parts in square brackets, such as [date], are filled in with your own details.

If a message is not on this page, it usually explains itself. If it does not, e-mail Verasol support with the exact text (see Get help), or ask Vera what it means.

Message	What it means	What to do
"Your role in this company does not allow this action."	Your role in this company does not include this action, for example reconciling the bank.	Ask the company's owner (or, in a firm, your firm admin) to change your role. See Team and permissions.
"You no longer have access to this company."	Your access to this company was removed while you were working in it, for example because an assignment ended.	Open another company. In a firm, ask your firm admin; see Who works on what.
"The [module] module is not enabled for your company. Please enable it in Settings → Modules to access this feature."	The screen belongs to an optional module that is switched off for this company.	Switch the module on under Settings › Modules, if you may. See Modules.
"This account is inactive. Ask your account owner to reactivate it."	Your user account was switched off.	Ask the owner of the account, or your firm admin, to reactivate it.
"Your firm requires two-factor sign-in. Set it up in your profile before you continue."	Your firm requires two-factor sign-in and the date by which you had to set it up has passed.	Set it up in your profile. See Your profile and Firm security.
"Your two-factor sign-in was reset. Set it up again in your profile before you continue."	Your two-factor sign-in was reset, for example after you lost your phone.	Set it up again in your profile before you continue.
"That code is not right. Check the time on your phone and enter the newest code."	While you set up two-factor sign-in, the 6-digit code from your authenticator app was refused.	Check that your phone's clock is right, and enter the newest code.
"That code is not right. Enter the newest code from your app."	At sign-in, the 6-digit code from your authenticator app was refused.	Enter the newest code. Without your phone, click Use a recovery code instead.
"Too many sign-in attempts. Try again in [seconds] seconds."	Several wrong passwords in a row.	Wait, then try again. If you have forgotten your password, click Forgot Password? on the sign-in page.
"Too many attempts. Try again in [seconds] seconds."	Several wrong two-factor codes in a row.	Wait, then enter the newest code.
"This link to choose a new password is not valid any more. Ask for a new link."	The link from the password e-mail has expired (after 60 minutes), was used already, or a newer link was sent.	Click Ask for a new link, or Forgot Password? on the sign-in page. See Sign in.
This invitation can't be used	The invitation link has expired, was cancelled or was used already.	Ask the firm to send the invitation again. See Accountants, roles and invitations.

An invitation link that has expired or was used already

Dates, closed periods and the books start#

Most date refusals come from a period that is locked. Period closing shows 1 up to which date your books are closed, so you can see at once whether a date is still open.

Period closing: the books are closed up to the date shown

Message	What it means	What to do
"The books are closed through [date] (period [months]): nothing can be booked or changed on [date]. Reopen that period (and any later closed one) first."	The date falls in a closed period. Closed periods are locked so your reports stay as they were.	Date the transaction in an open period, or have the period reopened by someone allowed to. See Period closing.
"The books start on [date]: an invoice can't be dated [date]. Check the date."	The date is before the day your books in Verasol start. What happened before that belongs in the opening balances.	Check the date. See Opening balances.
"Entries can't be dated after [date] (the end of this month); [date] is later: save it as a draft and post it when its date comes."	Entries are not posted with a date after the end of the current month.	Save it as a draft and post it when its date comes. See Journal entries.
"Nothing is booked on a bank account ([bank]) after today ([date]): [date] is later. Record it when the money moves, or save it as a draft."	A bank or cash movement cannot be dated in the future.	Record it on the day the money moves, or keep it as a draft. For a cheque dated later, see Post-dated cheques.
"Bank account [bank] is reconciled through [date] (reconciliation [reference], [date] to [date], is finalized): nothing can be booked on it dated [date]. Date it after [date], or reopen that reconciliation (and any later one) first."	The bank account is reconciled up to that date, and the reconciliation is final.	Use a later date, or reopen the reconciliation. See Bank reconciliation.
"Bill [number] is dated [date], in a closed period: its date, amounts and accounts can no longer be changed. Correct it with a debit note in the open period, or reopen the period first (Accounting > Period Closing)."	The bill is booked in a closed period, so its booking stays as it is. The same refusal comes for a bill in a VAT period whose return is filed, or in a year whose corporate tax return is filed. Its due date and notes can still be changed.	Record the correction as a debit note dated in the open period, or have the period reopened. See Purchase invoices (bills).

VAT, corporate tax and exchange rates#

Message	What it means	What to do
"The VAT return for [period] has been filed. Date the document after the period, or amend the return."	The document falls in a VAT period whose return is filed, so it would change a filed return.	Date it in an open period, or amend the return. See Filed returns.
"The corporate tax return for [period] has been filed: nothing can be booked in that year. Date it in the current year, or reopen the return first (Corporate Tax > the return > Reopen)."	The tax year's corporate tax return is filed, so nothing that changes that year can be booked. An amended return stays filed and keeps the year locked.	Date it in the current year. If that year really must change, open the return under Corporate Tax, click Reopen, make the change and file the return again. See Corporate tax returns.
"The company is not registered for VAT on [date] (no TRN, or registered later), so invoice [number] cannot charge VAT. Set the VAT rate of its lines to 0%, or record the company's TRN and VAT registration date in Settings."	The invoice charges VAT on a date when the company was not registered for VAT.	Remove the VAT, or enter the TRN and registration date in the company settings. See How VAT works.
"[line] is standard-rated but has a VAT rate of 0%: a standard-rated supply carries 5% VAT."	The line's VAT treatment and its rate do not agree.	Set the rate to 5%, or choose the right treatment for the line.
"No exchange rate to AED is known for [currency] on [date]. Enter the rate (1 [currency] = ? AED)."	No published rate is available for that currency and date.	Enter the rate yourself on the document.

Invoices, payments, stock and entries#

Message	What it means	What to do
"Cannot record payment against a draft invoice. Draft invoices have not been sent to the customer yet, so they cannot have paid for them. Please send the invoice first (change status to "sent") before recording payments. If this is an advance payment received before invoicing, record it as a customer credit instead."	A draft is not in your books yet, so nothing can be paid against it.	Issue the invoice first with Mark as Sent. For money received before invoicing, record it as a customer credit. See Receive payments.
"Invoice [number] has nothing left to pay."	The invoice is already settled in full, so there is nothing left to apply a credit or a payment to.	Check whether the payment was recorded twice, or apply the credit to another invoice.
"The payment ([amount]) is more than the open balance of [document] ([amount])."	The payment is more than what is still open on the document.	Correct the amount. Record the rest as an advance or apply it elsewhere.
"A credit note cannot be cancelled. To undo it, issue a new invoice to the customer."	An issued credit note stays in the books.	Issue a new invoice for the amount. See Credit notes.
"Insufficient stock for '[item]' at [warehouse] on [date]. Available on that date and after: [quantity], Required: [quantity]"	The warehouse does not hold enough of the item on that date, also counting what leaves later.	Check the date and the warehouse, or record the goods received first. See Stock movements.
"The entry does not balance: debits [amount], credits [amount]."	The journal entry's debits and credits are not equal.	Correct the lines until both totals match. See Journal entries.
"Only posted entries can be reversed."	You tried to void or reverse an entry that is not posted. A draft entry is not in the books, so there is nothing to reverse.	Change or delete the draft instead.
"The [role] role is mapped to account [account], which is inactive or deleted. Reactivate it, or map the role to another account under Chart of Accounts > Default accounts."	Verasol books this kind of line on the account chosen for that role in your default accounts, and that account is switched off or deleted.	Reactivate the account, or choose another account for the role under Chart of Accounts › Default accounts. See Chart of accounts.

Vera and approvals#

Message	What it means	What to do
"A person posts this in Verasol: the AI assistant only prepares drafts."	Vera tried to do something that only a person may do in Verasol. Nothing was posted.	Do it yourself on its screen, or ask Vera to prepare it as a draft for you to check. See What Vera can do.
"This proposal expired: nothing was done. Ask the assistant to propose it again if it is still needed."	A proposal waited more than 7 days in Awaiting your approval without a decision.	Ask Vera again. See Awaiting your approval.
"Your role in this company does not allow approving this: ask someone who manages payments."	You asked Vera for this, but your role may not carry it out, so the proposal has no Approve button. You can still reject it.	Ask a colleague whose role includes that area (the message names it, for example payments, banking, payroll, HR, inventory, fixed assets or VAT) to approve it. See Awaiting your approval.
"Your role in this company does not include HR, so the assistant cannot propose this for you."	Vera only proposes what your role can see. Your role does not include that area (the message names it), so nothing was proposed.	Ask a colleague whose role includes that area, or ask the owner to change your role. See Team and permissions.
"The memory is full ([number] items). Remove something first in Settings > Vera's instructions > What Vera remembers."	Vera keeps a limited number of things to remember, and the list is full.	Remove what is no longer needed under What Vera remembers in Vera's instructions, then ask her again. See Instructions, memory and voice.
"This company has reached its monthly AI limit ([amount] of [amount]). The assistant is paused until the limit is raised or the new month starts. The limit is set by Verasol: your account owner or your accountancy firm can ask Verasol to raise it."	The company used its monthly AI limit, and the limit is set to pause Vera.	Vera works again at the start of the next month. To raise the limit sooner, your account owner or your accountancy firm asks Verasol. See AI usage.
"Your accountancy firm's monthly AI limit has been reached ([amount] of [amount]). The assistant is paused until the limit is raised or the new month starts. The limit is set by Verasol under the firm's agreement: a firm admin can ask Verasol to raise it."	The firm used its monthly AI limit for all its clients together, and the limit is set to pause Vera.	Vera works again at the start of the next month. To raise the limit sooner, a firm admin asks Verasol. See AI usage across clients.

Payroll and leave#

Message	What it means	What to do
"Enter the child's date of birth: parental leave is taken within six months of the birth (Decree-Law 33/2021 Art. 32(1)(b))."	Parental leave belongs to a child's birth, so Verasol needs the date of birth to check it.	Enter the child's date of birth on the leave request. See Leave.
"Parental leave is taken within six months of the birth (Decree-Law 33/2021 Art. 32(1)(b)): for a child born on [date], from [date] to [date]. Record other days as annual or unpaid leave."	Some of the days fall outside the six months after the birth.	Change the dates to fall within the period the message gives, and record other days as annual or unpaid leave.
"Parental leave is 5 working days for each newly born child (Decree-Law 33/2021 Art. 32(1)(b)): [days] days already taken or requested for the child born on [date], [days] left; this request is for [days] working days."	Together with the parental leave already taken or requested for the same child, the request is more than 5 working days.	Shorten the request to the days left, and record other days as annual or unpaid leave.
"The employee has [days] days of compensatory time off earned and not used (less requests pending approval); [days] days can't be paid out."	You asked to pay out more days off than the employee has left. Days in requests waiting for approval are kept for those requests.	Pay out at most the days the message gives. See Attendance and overtime.
"The employee's end-of-service settlement is paid: it paid the compensatory time off not taken."	The final settlement already paid the days off the employee had not taken, so they can't be paid out again.	Nothing to do: the days are paid. See End of service and gratuity.

Working at the same time#

Message	What it means	What to do
"[name] saved a newer version of this record after you opened it. Reload to see their changes, then make yours again."	Someone else (or Vera on their behalf) changed the record after you opened it. Your change was not saved, so theirs is not lost.	Reload the page, check their change and make yours again.
"Someone else was changing the same records at the same moment, so nothing was saved. Please try again."	Two changes met at the same moment.	Try again.

Accountancy firms#

Message	What it means	What to do
"This person is excluded from this client (ethical wall). Remove the exclusion first."	The staff member is excluded from the client, so they cannot be assigned to it.	Remove the exclusion first, if it no longer applies. See Client companies.
"Turn on two-factor sign-in for yourself first (Profile > Security), then require it for the firm."	A firm admin must use two-factor sign-in before requiring it for everyone.	Set it up in your profile, then come back. See Firm security.